Q:What’s your after-sales service and warranty? A: We promise to bear the following responsibility when defective product is found: 1.12 months warranty from the first day of receiving goods; 2. Replacements would be sent with goods of your next order; 3. Refund for defective products if customers require. Q:Do you accept ODM&OEM orders? A: Yes, we provide ODM&OEM services to worldwide customers, we are able to customize housings in different styles, and sizes in different brands, we also customize circuit board & packaging box as per your requirements. Q:What’s the MOQ? A: MOQ is 10pcs for standardized products; for customized products, MOQ should be negotiated in advance. There is no MOQ for sample orders. Q:How long is the lead time? A: The lead time for sample orders is 3-5 days, for bulk orders is 5-15 days. Q:Do you offer free samples? A: Yes we offer free samples to distributors and wholesalers, however customers should bear freight. We DO NOT offer free samples to end users. Q:How to place orders? A: 1. Email us the model, brand and quantity, consignee information, shipping way and payment terms; 2. Proforma Invoice made and sent to you; 3. Complete Payment after confirming the PI; 4. Confirm Payment and arrange production. |